FAQ’s

Will my Databases and Applications work within the Virtual Office hosted environment?

Virtual Office of Florida offers a truly dedicated Windows Server & Desktop atmosphere which ensures compatibility with 99% of all Windows based software databases and applications. If your current programs work on a Microsoft Windows computer then your answer is yes.

We currently host and support hundreds of Microsoft Windows based applications. Common applications include Electronic Medical Records (EMR) applications such as MDLogic, Appmed, Podmed, Lytec, Altapoint, Altamed, Showing Desk, Amicas, Dentimax, Medisoft; Accounting applications such as Intuit QuickBooks, Peach Tree Accounting, MAS 90; CRM Solutions such as ACT CRM and OasisCRM, DynamicCRM; Business applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook, Abacus Law, SQL, Legal Solutions, QFloors and many more. If you have a specific question regarding your applications, feel free to contact our sales team for more information.

How secure is Virtual Office of Florida?

Virtual Office of Florida utilizes a unique approach to ensure that your data is always secure. Virtual Office of Florida’s Infrastructure Security (OIS) is a powerful, fully integrated group of services, managed devices and best practices — all designed to ensure the highest levels of security for your data. Our utilization of Unified Threat Management (UTM) security services for cloud computing, allows us to build a robust barrier between your hosted Virtual Office infrastructure and the dangerous world that exists beyond your private network. The UTM cloud security service is specifically designed to filter out threats at the network level and to mitigate attacks long before they can reach your Virtual Office.

Does Virtual Office of Florida make me compliant with industry security requirements?

By using Virtual Office of Florida you are taking a huge step toward the correct technology deployment to support many business regulatory security requirements. Through all of the compliance disciplines there are common threads that are the tenants of a secure environment. Such items such as Anti-Virus, Anti-Spyware, Application Updates, Backup Management, Disaster Recovery, Firewall Management, Log Monitoring, Network Access Control, Network Documentation, Operating System Updates, Physical Access Security, Secure Sharing and many others are already embedded into your Virtual Office. Most of these are difficult and/or tedious to control and maintain within your office walls.

Virtual Office of Florida does offer a huge jump start by laying a technical foundation that follows best practice across almost all of the compliance disciplines. Your Virtual Office can be tailored to meet any of the major compliancy regulations.

What is the cost of having a Virtual Office?

Our pricing is primarily based on total number of concurrent users who will have access to the server. We offer you a first class, dedicated IT infrastructure design along with a team of IT Professionals for a low, fixed monthly fee. Our marketing and technical experts ensure that our Virtual Office solution is the most reliable and cost effective IT option for all your business IT needs.

What is included in the monthly fee?

Included in your monthly fee is a complete turnkey implementation along with everything you need to get up and running for a brand new server environment along with all the hardware, Microsoft licensing, security, anti-virus, firewall, etc. The monthly fee also includes your truly dedicated hosted and IT Managed server with unlimited 24/7 support. Each user, of course, will have their own specific username and password with access to their own dedicated Desktop. Please speak to an account representative for more details and other support offerings.

Is Microsoft Office included with my hosted Virtual Office?

Yes, Microsoft Office is included in your hosted Virtual Office along with any Windows based applications you wish to host. We will host, manage and support your server and applications for a low, fixed monthly fee. With your virtual office, you won't have any servers to support and manage, worry about servers crashing or downtime, applications to install, computers to maintain, or upgrades! Everything is handled by our team of experienced IT Professionals 24/7 in our Tier3, state-of-the-art Data Centers. Please speak to an account representative for more details and application offerings.

Do you support my business applications as well?

Yes. As a complete business IT solutions provider, we are able to offer support for your business applications and connections. Virtual Office of Florida deploys a wide variety of IT tools to ensure your applications and server are running to their maximum potential and 99.9% uptime is guaranteed.

Is my Virtual Office accessible from outside the USA?

Yes. You have access to your server from any computer with Internet access around the world. Our terminal server solution allows direct connectivity to your hosted virtual office through Remote Desktop Connection application which comes standard with your Windows Operating system.

Can I access my Virtual Office from an airplane?

If your airline offers Internet access then you are able to access your virtual office from your laptop, IPAD, Tablet. Many airlines offer wireless internet access. If you should not have Internet access, we are able to ensure that you have access to your files locally prior to boarding the airplane. Please speak to an account representative for more details.

How do I transfer files from my local computer to my Virtual Office?

Our solution offers complete integration and communication from your local desktop to your hosted virtual office and vice versa. Transferring files is as easy as cutting and pasting or dragging and dropping. We ensure that you always have access to your files for any transfers 24/7.

Is my business the right fit for a virtual office environment?

Any business using Microsoft Windows applications and files are a great fit for our solution no matter what industry you are in. We are all in need of computers/servers and support to run our businesses. By using our hosted virtual office you are eliminated from ever incurring any downtime, having to pay for servers, server related costs or IT costs ever again. With a low monthly fixed cost, you will be able to manage your IT costs more predictably. You never have to worry about your IT again.

How do I print from my Virtual Office?

When you connect to your virtual office the system will automatically create a virtual link to your local printer. Your printer will appear as a local printer on the virtual office. When you are working in your hosted virtual office, you simply print from your applications the way you normally do.

How do I install software applications on my virtual office?

Administrators of your virtual office can install downloadable software to your virtual office as if it was on a local PC. To install applications that are on a CD media, please contact customer support so that they can assist you.

How often is my data backed up?

Your modified data files are backed up daily. Backups are tailored to your business’s working schedule. Backups usually occur in the evening time in order to maintain system performance during the day. We also take entire server snapshots of your virtual office on a weekly basis. Snapshots enable fast restores of system configuration and installed applications.

Who has access to my data?

Only your company users and our technical support staff have access to your files. Our staff will never access your files without permission, but we do need access to them in order to properly back them up. We do not open client files unless instructed to do so by the client.

Does Virtual Office of Florida support Microsoft Windows 2000?

Yes, Virtual Office of Florida does support Microsoft Windows 2000; however you will need to download the latest version of the "Remote Desktop" client from Microsoft's website.

Does Virtual Office of Florida support the Apple/Mac Operating System?

Yes, Virtual Office of Florida does support functionality within the Apple (Macintosh) environment. Whether you are using Snow Leopard or a previous Apple operating system, you are able to use our tools to connect to your hosted virtual office. You can now access a Microsoft hosted desktop from an Apple PC!

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